Receptionist

Job Responsibility

• Greets and registers the guests into the hotel in a prompt manner. Processes customer payments according to established policies and procedure.
• Handles confidential information, including guest records, with a high degree of integrity
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Offers and properly handles requests for wake-up calls
• Ensures reception and common area/lobby is clean
• Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary..
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Follows up to ensure guest satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous charges and check-outs.
• Balances cash bag at open and closing of each shift.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Required Skills

• Higher Education
• Knowledge of fluent English and Russian languages. French is preferable.
• Computer and typing skills
• Proven job diligence, dedication and attention to detail.
• Ability to develop and maintain working relationship with team and welcoming positive attitude with guests

How To Apply

Interested candidates are encouraged to submit their CV with photo to sales@europehotel.am mentioning the title of position in the subject line of message.

Short Description
  • Job Type:

    Full Time
  • Employment Terms:

    Permanent
  • Category:

    Hospitality/Entertainment
  • Deadline:

    24.03.2020
  • Job Location:

    Yerevan
  • Experience:

    Not Necessary
  • Views:

    3915